Things are supposed to work?

The elevator at Tartarus is broken. In fact, it has been broken for months. Spider hero has literally been telling the Hutt for months that there is something wrong with the elevator fuses and they need to be fixed sooner rather than later. The Hutt insisted that there was nothing wrong with it and we were ignoring the elevator's tendency to travel to the wrong floor or go up and down a couple of times without the door ever opening.

The problem can no longer be ignored. Today the doors stopped opening at all. The elevator just travels randomly up and down the shaft. Concerned, we asked the Hutt, "nobody's stuck in there are they?"

The Hutt just about took off our heads. "Don't you think if someone was in there you'd hear them pounding," it snapped. "What's wrong with you?"

And then it stomped away, muttering how it doesn't have time to deal with all these little problems and the staff needs to start dealing with such minor issues without it's guidance.

Are we crazy or is dealing with stuff like broken elevators kind of in the job description for the boss?